Class action lawsuit launched after devastating hack

Class action lawsuit filed against telecoms giant Optus Last year’s devastating cyber attacks The personal information of millions of Australians was exposed.

Law firm Slater and Gordon has lodged a statement of claim in the Federal Court alleging Optus breached privacy, telecommunications and consumer laws and failed to protect its customers’ data.

A class action lawsuit was launched against Optus following a major hack last year.

A class action lawsuit was launched against Optus following a major hack last year.Credit: Nicky Short

So far, more than 100,000 current and former Optus customers have registered to participate in the class action, said Ben Hardwick, head of the class actions practice group at Slater and Gordon.

“Optus customers have a right to trust that this private information is securely protected by their telecommunications and internet provider and therefore presents a very real risk of disclosure,” Hardwick said.

“The type of information that is accessible puts affected customers at a heightened risk of deception and identity theft, and Optus should be taking appropriate steps to prevent this from happening.


“It is concerning that the data breach could also compromise the safety of a large number of particularly vulnerable groups of Optus customers, such as victims of domestic violence, stalking and other crimes, as well as those working on the front line, including Defense Force and police officers.”

In September last year, Optus released the personal information of nearly 10 million current and past customers has been destroyed. For a small percentage of customers, they access driver’s license numbers, physical addresses, and other identification documents.

Later, when the ransom demand was made, the personal information of more than 10,000 customers was exposed online.

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