Telstra taken to Federal Court by ACCC for ‘misleading customers’

Telstra, Optus and TPG have been ordered by the Federal Court to pay a combined $33.5 million in fines for making false and misleading representations to customers about certain NBN claims in June 2022. In this case, Telstra was ordered to pay $15 million for breaching consumer law.

A Telstra spokesman said it was keen to address the new issue, noting Telstra had self-reported it in the first place, but said they disagreed with the ACCC’s position.

“We disagree with the ACCC’s views on this issue and look forward to resolving it. When our communication with some clients fails, we let them know and correct the error,” the spokesperson said.

The ACCC is seeking declarations, penalties, consumer remedies, costs and other orders.

with Zoe Samios

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